Graphic Design & Branding Solutions
Frequently Asked Questions.

What design services do you provide?
We have been providing design services for over 15 years. We can design virtually anything; including but not limited to, print collateral, branding, logos, illustration, photography, websites and multimedia.

How does the design process work? What do I do to get started?
It's simple. Depending on the project, a face to face meeting or a phone call to go over the project will be arranged. We will discuss what you are using the design for, your budget and most importantly, your expectations. We will start working on the design. Proofs are usually sent via email. If you are more of a hands on client, we'll invite you to visit our office and we can work on the design together on our big screen television in our conference room. When the design is completed, we will supply you with the design files.

What are your rates?
After your initial consultation about the design work that you would like completed, we will provide you with a quote based on the number of hours the project will take. More complex or larger design jobs that exceed the quote given may be subject to additional costs. We will not proceed with any design work until the quote for the work to be completed is approved. First time customers are required to provide prepayment until credit terms are established.

What are PMS colors?
PMS (Pantone Matching System) Color is a color matching system used to consistently print spot colors. Because of advancing technology, most people do not see paper proofs of jobs before they are printed. Instead, they see pdf proofs or online proofs. Because colors on everyone's monitors are different, you cannot rely on the color on your monitor to reflect the color that is printed. However, if you pick a color from the Pantone Matching System, the color that is printed should match the PMS color you chose. Visit for more information!

What is the difference between a high resolution and low resolution image?
Resolution refers to the sharpness and clarity of an image. The term is most often used to describe monitors, printers and bit-mapped graphic images. The resolution indicates the number of dots per inch. For example, a 300-dpi (dots per inch) printer is one that is capable of printing 300 distinct dots in a line 1 inch long. This means it can print 90,000 dots per square inch. 300-dpi resolution generates the best quality image when printing. For computer monitors, the standard dpi is 72-dpi. Images that are only 72-dpi are not suitable for printing and will print fuzzy or pixilated.

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Printing and Design Services
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